🔒 Privacy Policy – Thunder Spring Rentals

Last updated: April 9, 2025

At Thunder Spring Rentals, your privacy matters to us. Whether you're just browsing our site or booking a stay in Sun Valley, we’re committed to keeping your personal information safe, secure, and transparent.

📌 What Information We Collect

When you interact with us — for example, by:

  • Filling out a form on our website

  • Chatting with us through our live chat (powered by Tawk.to)

  • Signing up for email or SMS updates (through our provider, Brevo)

  • Booking a stay or submitting a rental inquiry

We may collect information such as:

  • Your name

  • Email address

  • Phone number

  • Travel dates or preferences

  • Any other info you choose to share with us

💬 Live Chat & Messaging

We use Tawk.to to power our live chat. When you chat with us, Tawk.to may collect your IP address and anything you type into the chat. We use this info to help answer your questions and assist with bookings.

✉️ Email & SMS Marketing

If you sign up for updates or opt in to receive texts, we may occasionally send you:

  • Availability updates or seasonal offers

  • Information about Sun Valley events

  • Helpful tips for planning your stay

These messages are sent through Brevo (formerly Sendinblue), our marketing provider. You can unsubscribe at any time using the links in our messages or by contacting us directly.

🤝 How We Use Your Info

We use the info you provide to:

  • Respond to your questions and booking inquiries

  • Provide great customer service

  • Share relevant updates you’ve asked to receive

  • Improve our website and guest experience

We do not sell or rent your personal information. We only share data with trusted services (like Tawk.to and Brevo) as needed to operate our business.

🛑 Your Choices

  • Unsubscribe: You can opt out of email or SMS messages anytime.

  • Chat Data: You can request a copy of your chat history or ask us to delete it.

  • Questions: Reach out to us at office@thunderspring.org anytime.

🔐 Security

We take reasonable steps to protect your information, including secure forms, trusted third-party tools, and limited access internally.

📅 Updates to This Policy

We may update this policy from time to time. Any changes will be posted here with the updated date.

📩 Contact Us

Have questions about our privacy practices?
Email us at office@thunderspring.org and we’ll be happy to help.